Bureaux™ is committed to protecting the privacy of its clientele and will endeavour to ensure that it complies with the NPPs whenever it collects, uses or discloses their personal information.

What sort of personal information do we collect? Generally speaking, we collect personal information about individuals in order to provide a better level of service to our existing and future members. On occasions we may also need to collect sensitive information (as defined under the NPPs) in order to provide adequate service to a member. Such sensitive information includes information such as racial or ethnic origin, religious beliefs or affiliations or health information.

We collect personal information on, but not limited to, Membership Application Forms. We collect personal information directly from the individual concerned. If we cannot collect personal information directly then we will endeavour to contact the individual and explain why and how their personal information was obtained by us.

Generally speaking, the personal information which we collect includes, but is not limited to, names, contact details, date of birth, occupation, gender, special dietary requirements and health concerns & service preferences.

To whom do we release your personal information? Your personal details are only used to assist us in delivering the best possible member services to you. We may release your details to another Bureaux™ employee, or subcontracted service provider if it is relevant to the service you are seeking. (Eg. A back problem to a massage therapist).

We may disclose generic but not specific information on members as a group, not attributable to an individual on occasion. We may also use or disclose information for: a purpose required, authorised or permitted by law; or a purpose made known to the individual and for which we have consent.

How do we keep your personal information secure and accurate? We keep personal information we hold secure by adopting security practices/procedures using appropriate and reasonable steps to prevent misuse and loss or unauthorised access or disclosure. We acknowledge that the information collected is sensitive.

Access to the personal information that we hold on computers is protected from unauthorised access through the use of a login name and secure password. Access to the personal information that we hold in hard copy records is similarly restricted. In general, access to clients’ records is restricted to members of staff that have a direct need for that access.

While we strive to protect the personal information we hold, we cannot ensure the security of any information that is transmitted to us electronically and such information is transmitted at the risk of the provider.

Can I access my personal information? Generally speaking, a client may access and update personal information at any time. Prior to releasing personal information of an individual we will require that person’s written consent.

If you wish to access personal information we hold please contact us. See below for our contact numbers.

Will my personal information be accurately recorded? We will always try to maintain accurate, complete and up-to-date personal information.

There are procedures in place that facilitate amendment and verification of personal information. If you think that your personal information retained by us may require changing or updating, please contact us. We will then take all reasonable steps to correct the information so that it is accurate, complete and up-to-date.

Complaints - If you have a complaint regarding the way, in which we are handling your personal information, please contact us in the first instance. If we are unable to reach a satisfactory solution through negotiation, you may wish to request an independent person to investigate the complaint such as the Privacy Commissioner.

This policy forms a part of, and should be read in conjunction with, Bureaux’s™ Terms and Conditions.

How to contact us: If you have any questions or require feedback about this statement, please contact us.

All membership & other enquiries:

Bureaux Corporate Pty Ltd
Level 3, 50 York Street, Sydney
New South Wales 2000
Telephone 1800 250 805
Facsimile 02 9290 1891
email info@bureaux.com

As approved by Bureaux™ Sydney Pty Ltd on October 17th 2005